A Strong Team Ensures Quality Care


Full time employees at most businesses spend the majority of their waking hours at work. Employee morale is important for the health of both employees and a business. The American Physiological Association claims that unhappy workplaces may result in increased depression and heart disease rates. While employee health is important, studies also show that staff morale and production are linked, meaning that a better staff morale may mean better job performance.

Theresa Heis, Director of Operations for Baycrest Village Senior Care Communities, believes a focus on teamwork and improving team morale in business, but especially in Senior Living, is essential.

Baycrest Village Senior Care Communities Focus on Strong Team to Ensure Quality Care

Baycrest Village and its senior care communities reside on 14 beautiful acres in North Bend and Coos Bay, Oregon. Offering services in Independent Living, Assisted Care, Skilled Nursing, Rehabilitation, and Memory Care, the expansive senior living family of communities has nearly 200 employees.

Director of Operations Theresa Heis oversees all components of care at Baycrest Village. Heis focuses on creating a strong, cohesive, and happy team, which she believes leads to happy residents and families.

“It is important to have a strong team, especially in Senior Living, in order to provide consistent quality care services, and to maintain fiscal responsibility,” explained Heis.

With over 40 years of experience in the senior living industry and 26 years as a skilled nursing home administrator, Theresa has worked with a variety of communities, and developed different programs to improve the services offered at her communities. Heis joined the Baycrest Village team over the winter of 2013 with a desire to empower her team and to make a positive difference in the community.

“We are doing a lot of neat things here,” said Theresa Heis of her team building efforts with team members of the Baycrest Village Senior Living Communities, “It’s about having fun in the workplace.”

“So much of my staff’s waking hours are spent here taking care of our residents and each other,” Theresa Heis explained, “I want them to be comfortable to communicate and to feel ownership and pride in our community.”

Heis believes that team building begins with promoting a culture of positive change.  Empowering her team to make decisions and to suggest improvements in services promotes teamwork and the best quality outcomes.

“We are passionate about the tools we give staff in order for them to provide the best quality care,” Heis said.

Constant on-going training enables Baycrest Village team members to examine their systems and be a part of a cohesive team approach to making improvements to those systems.

“Of course, we’ve also been hosting a lot of fun events to open communication,” said Heis with a smile.

A well-trained, empowered, and happy staff is the best way to provide the quality of care that ensures Baycrest Village will remain the provider of choice of the Southern Oregon Coast.

For more information on Baycrest Village please visit their website: www.baycrest-village.com

Happy Team Members Ensure The Best Care

Happy team members ensure the best care.

Additional Resources for Building Strong and Happy Senior Living Teams:

  • Provide an Employee Assistance Program to your team members. An EAP is a program that offers free and confidential services to employees who have personal or work-related problems. They typically cover a broad variety of problems including relationship problems, depression, anxiety, stress management, grief, and more.
  • Denise B. Scott: Catalyst for Change is a great website full of resources for providing person-centered care and creating a culture change in long-term care.

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